FREQUENTLY ASKED QUESTIONS

At A+ AQUA WASH, we want to ensure you have all the information you need about our services. Below, you'll find answers to common questions about our insurance coverage, pricing, service preparation, and post-cleaning care. From our eco-friendly cleaning solutions to our scheduling process and maintenance plans, we prioritize your satisfaction and the safety of your property. If you have additional questions, feel free to reach out—we're here to help!

General Questions

  • 1. Are you insured?

    Yes! A+ AQUA WASH is fully insured with $2 million in liability coverage, ensuring peace of mind for our customers.

  • 2. Are your cleaning agents safe?

    Absolutely. We use eco-friendly, biodegradable solutions safe for your family, pets, and landscaping. We take extra care by covering outlets, pre-wetting plants, and using plant-safe rinsing agents.

  • 3. How is pricing determined?

    Pricing is primarily based on the square footage of your home. Materials like stucco or brick and specialized services (like paver sealing or fence cleaning) may have additional costs. We'll provide a detailed, upfront quote with no hidden fees.

  • 4. How long is my estimate valid?

    Estimates are valid for 30 days from the date issued.

  • 5. How soon can I schedule my service after accepting the estimate?

    Typically within 1–2 weeks, depending on availability. We’ll work with you to accommodate your preferred dates.

  • 6. What happens if it rains on my scheduled date?

    Weather can impact our schedule. If necessary, we’ll promptly reschedule at your convenience.


Service Preparation & Process

  • 7. How should I prepare for my service?

    • Remove outdoor furniture, potted plants, and personal items from work areas.
    • Park vehicles away from the cleaning area.
    • Ensure pets and children remain indoors during and for up to 3 hours after cleaning.
    • Close all windows and doors tightly. We recommend placing towels at door bottoms.

  • 8. Will you help move furniture or items?

    Yes, for a $50 moving fee. Let us know in advance if assistance is needed.

  • 9. Do I need to be home during the cleaning?

    No, as long as we have access to necessary areas and a functioning water supply. Just unlock gates and secure pets.

  • 10. Do I need to provide water or electricity?

    Yes, we use your on-site water and power. Please ensure these are accessible and functioning before our arrival.

  • 11. Will cleaning damage my siding or property?

    No. Our soft washing process is gentle yet effective. However, we are not responsible for pre-existing conditions like loose siding or wood rot.

  • 12. What about delicate items like outdoor electronics or pool equipment?

    Cover or remove outdoor TVs, speakers, and pool equipment. We can cover them, but we're not liable for uncovered items.

  • 13. Will the cleaning process remove oxidation or tough stains?

    Not always. Oxidation and some stains require separate treatments. We’ll discuss this during the estimate.

Post-Service & Results

  • 14. How long will my property stay clean?

    Typically, 1–2 years depending on weather conditions and environment.

  • 15. Can I walk or drive on cleaned surfaces immediately?

    Most surfaces are ready within a few hours. Sealed pavers require at least 24 hours to cure.

  • 16. When and how do I make payment?

    Payment is due immediately upon job completion and your satisfactory approval of the work. Acceptable payment methods include cash and check (which include sales tax). Credit cards may be used but are highly discouraged due to additional merchant fees. For certain services like paver sanding/sealing and fence staining/sealing, an advanced deposit may be required as determined by the business owner.

  • 17. What if I’m not satisfied with the service?

    Your satisfaction is our priority! Contact us within 24 hours, and we’ll address your concerns promptly.

  • 18. How can I leave a review?

    We’d love your feedback! Leave a review here.

  • 19. Do you offer any warranties or maintenance plans?

    We offer maintenance plans to keep your property looking fresh year-round. Ask us for details.

  • 20. How do I book a service?

    Fill out our quick estimate form or call us at 609-250-5408 to schedule.

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